Marine Connect Pty Ltd — Marine Services Platform
Version 1.1 | Effective Date: 10 April 2026
This Client Service Agreement (the "Agreement") is entered into between:
Marine Connect Pty Ltd (ABN: 62 669 189 315), a company incorporated in New South Wales, Australia, operating an online marine services marketplace at www.marineconnect.com.au ("Marine Connect" or the "Platform"); and
The individual, company, or entity named in the Schedule at the end of this Agreement (the "Client").
The Client may be an individual recreational boat owner, a corporate vessel operator, a fleet manager, a superyacht owner or manager, or a licensed charter boat operator. By registering on the Platform or submitting a job request, the Client agrees to be bound by this Agreement.
Marine Connect operates as a technology platform that connects Clients with independent marine trade professionals ("Contractors") across a range of marine service categories. Marine Connect is not itself a marine services provider and does not perform any trade works.
Marine Connect facilitates the connection between the Client and the Contractor, processes payments on behalf of both parties, and manages the administrative flow of each job. The Contractor engaged for any job is an independent business, not an employee or agent of Marine Connect.
Marine Connect takes reasonable steps to verify Contractor credentials, licences, and insurance at the point of onboarding, but does not warrant the quality, outcome, or fitness of any work performed by a Contractor. The Client should satisfy themselves with the Contractor's qualifications and quoted scope of works prior to approving a job.
By entering this Agreement, the Client represents and warrants that they:
The Client may submit job requests through the Platform across any of the available marine trade categories. The following process applies:
The Client must not instruct a Contractor to commence work before the deposit has been paid and the job has been formally confirmed through the Platform.
All quotes provided by a Contractor through the Platform are cost estimates based on the information available at the time of quoting, including the Client's description of the vessel, the reported condition, and any photographs or documentation supplied. Unless expressly stated otherwise in writing, a quote is an estimate only and not a fixed-price commitment.
The Client acknowledges that marine trade work is frequently subject to conditions that cannot be fully assessed until physical inspection or disassembly has taken place. Quoted prices may therefore be adjusted in accordance with this clause and Clause 9 (Scope of Works & Variations).
A "latent condition" or "unforeseen condition" means any physical condition of, in, or affecting the vessel, its systems, or its surrounding environment that:
Examples include, but are not limited to: hidden corrosion, water ingress behind panels, seized or failed components discovered during disassembly, concealed wiring or plumbing defects, deteriorated structural members, osmotic blistering beneath anti-foul coatings, and pre-existing damage not disclosed by the Client.
Where a latent or unforeseen condition is encountered during the course of works:
In limited circumstances, a Contractor may need to proceed with additional or varied works without obtaining the Client's prior written approval. This applies where:
Where a Contractor proceeds under this clause:
This clause does not authorise the Contractor to perform discretionary upgrades, cosmetic improvements, or works unrelated to the identified safety or damage risk. The Contractor's authority under this clause is strictly limited to preventing harm or further damage.
Marine Connect charges a service and administration fee on each job invoice. This fee is charged directly to the Client and is itemised separately on all invoices. It is payable in addition to the Contractor's quoted service fee.
The Platform fee is calculated on the total Contractor invoice value as follows:
| Job Invoice Value | Platform Fee | What You Pay in Total |
|---|---|---|
| Up to $2,500 | 13% | Contractor fee + 13% |
| $2,501 – $10,000 | 11% | Contractor fee + 11% |
| $10,001 – $25,000 | 8.5% | Contractor fee + 8.5% |
| $25,001 – $75,000 | 6% | Contractor fee + 6% |
| Above $75,001 | 4.5% (max $5,000) | Contractor fee + 4.5% or $5,000 cap |
All fees are inclusive of GST where applicable. The $5,000 cap on jobs above $75,001 applies at Marine Connect's discretion and must be confirmed in writing prior to commencement for that tier to apply.
The Platform fee is non-negotiable and applies to all jobs facilitated through the Platform regardless of job size, Client type, or Contractor relationship. Marine Connect reserves the right to update its fee schedule with 30 days written notice.
All payments for jobs facilitated through the Platform are processed by Marine Connect. The following payment structure applies:
A deposit of 30% of the total invoice amount (inclusive of the Platform fee) is due within 2 business days of the Client approving the quote. The Contractor will not be mobilised and work will not commence until the deposit is received and confirmed.
The remaining balance of the total invoice is due within 2 business days of the Contractor notifying completion of works. Marine Connect will issue a completion notice and final tax invoice to the Client upon receiving the Contractor's completion confirmation.
All payments are to be made to Marine Connect's nominated bank account as detailed on the invoice. The Client must not pay the Contractor directly for any job facilitated through the Platform. Direct payments that bypass the Platform are a breach of this Agreement and may result in loss of dispute resolution protections.
Invoices unpaid beyond the due date may attract a late payment fee of 1.5% per month on the outstanding balance. Marine Connect reserves the right to suspend the Client's access to the Platform pending resolution of any overdue account.
The Client may cancel a confirmed job by notifying Marine Connect in writing via the Platform. The following cancellation schedule applies:
| Notice Given Before Job Start | Deposit Refund | Platform Fee Refund |
|---|---|---|
| More than 7 business days | 100% refunded | 100% refunded |
| 3 – 7 business days | 50% refunded | 100% refunded |
| Less than 3 business days | Non-refundable | 100% refunded |
| Job already commenced | Non-refundable | Non-refundable |
If a Contractor cancels a confirmed job, the Client will receive a full refund of the deposit and Platform fee within 5 business days. Marine Connect will endeavour to arrange an alternative Contractor where possible.
Where a job cannot proceed due to weather conditions or circumstances outside the reasonable control of either party (including emergency harbour closures, vessel breakdowns prior to access, or force majeure events), Marine Connect will work with both parties to reschedule. Rescheduled jobs are not subject to the cancellation fee schedule above. If rescheduling is not possible, a full refund of the deposit and Platform fee will be issued.
If a job is cancelled after the Contractor has commenced works, the Client is liable for the value of works completed to the date of cancellation, as assessed by Marine Connect in good faith. Any balance above the deposit amount will be invoiced accordingly; any deposit amount in excess of works completed will be refunded.
The Client is responsible for ensuring the Contractor has safe and timely access to the vessel at the agreed time and location. This includes:
Where the Contractor is unable to access the vessel or commence works due to a failure by the Client to meet their access obligations, a site attendance fee may be charged at the Contractor's standard rate, in addition to any applicable cancellation fees.
The scope of works is defined by the Contractor's approved quote as accepted by the Client prior to job commencement. Any variation to the scope — including additional works identified during the job — must be:
Marine Connect is not responsible for any variation works performed without the Client's prior written approval, except as provided under Clause 5.3 (Emergency & Essential Works Without Prior Approval). The Client is not obligated to accept any variation and may decline additional works without prejudice to the original job agreement.
Marine Connect is committed to fair and transparent resolution of any issues arising from jobs facilitated through the Platform. The following process applies:
Marine Connect's liability to the Client is limited to the Platform fee collected on the specific job in dispute. Marine Connect is not liable for any consequential, indirect, loss of use, or loss of income claims arising from Contractor performance or non-performance.
To the maximum extent permitted by Australian Consumer Law:
The Client acknowledges that marine environments involve inherent risks and that all Contractors engaged through the Platform operate as independent businesses responsible for their own workmanship, safety, and compliance.
Marine Connect collects and handles personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. Client information, including vessel details, contact information, and job history, is used solely for the purpose of operating the Platform and facilitating services.
Marine Connect will not share the Client's personal information with third parties except as required to facilitate a booked job (including providing necessary details to the assigned Contractor) or as required by law.
Clients may request access to, or correction of, their personal information by contacting Marine Connect at privacy@marineconnect.com.au.
Nothing in this Agreement excludes, restricts, or modifies any right or remedy the Client may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), including any consumer guarantees that apply to services.
Where the Client is a consumer under the Australian Consumer Law, and a service fails to meet a consumer guarantee, the Client may be entitled to a remedy. Marine Connect will comply with all applicable obligations under the Australian Consumer Law.
This Agreement remains in effect from the date of acceptance (whether by signature or Platform registration) until terminated by either party with 14 days written notice, or immediately by Marine Connect if the Client:
Termination does not affect any rights or obligations arising from jobs confirmed prior to the termination date.
This Agreement is governed by the laws of New South Wales, Australia. Both parties submit to the exclusive jurisdiction of the courts of New South Wales for any matter arising out of or in connection with this Agreement.
This Agreement, together with the Schedule below and any job-specific quotes accepted through the Platform, constitutes the entire agreement between the parties. Any amendments must be in writing and signed by both parties. Marine Connect may update this Agreement from time to time with 30 days notice; continued use of the Platform constitutes acceptance of updated terms.
| Client Type | Individual / Company / Charter Operator / Superyacht Manager |
| Full Legal Name / Business Name | |
| ABN (if applicable) | |
| Registered / Billing Address | |
| Contact Person | |
| Contact Email | |
| Contact Phone | |
| Vessel Name(s) | |
| Vessel Type(s) & LOA | |
| Usual Berth / Marina Location | |
| Fleet / Charter Licence No. (if applicable) |
Note: This Agreement should be reviewed by a qualified Australian commercial solicitor before execution. This document does not constitute legal advice.
Version 1.1 | Effective Date: 1 March 2026
This Contractor Service Agreement (the "Agreement") is entered into between:
Marine Connect Pty Ltd (ABN: 62 669 189 315), a company incorporated in New South Wales, Australia, operating an online marine services marketplace at www.marineconnect.com.au ("Marine Connect" or the "Platform"); and
The individual or entity named in the Schedule at the end of this Agreement (the "Contractor").
Together referred to as the "Parties". By registering on the Platform or accepting a job through it, the Contractor agrees to be bound by this Agreement.
The Contractor is engaged as an independent contractor, not as an employee, agent, or partner of Marine Connect. The Contractor retains full responsibility for their own tax obligations, superannuation, insurance, licensing, and compliance with applicable law.
Marine Connect provides a technology platform that connects boat owners and marine vessel operators ("Clients") with qualified trade professionals. Marine Connect does not itself perform any marine trade services and is not a party to the service relationship between the Contractor and the Client.
By entering this Agreement, the Contractor represents and warrants that they:
Marine Connect will provide the Contractor with access to the Platform, through which the Contractor may:
Marine Connect reserves the right to modify Platform features, introduce new tools, or adjust functionality at any time, with reasonable notice provided where the change materially affects the Contractor's ability to operate.
Marine Connect charges a service and administration fee directly to the Client on each invoice issued through the Platform. This fee is itemised separately on all Client-facing invoices and is in addition to the Contractor's quoted service price.
The applicable fee rate is determined by the total invoice value as follows:
| Invoice Value | Platform Fee Rate | Example Fee (midpoint) |
|---|---|---|
| Up to $2,500 | 13% | $162.50 on a $1,250 job |
| $2,501 – $10,000 | 11% | $715 on a $6,500 job |
| $10,001 – $25,000 | 8.5% | $1,487.50 on a $17,500 job |
| $25,001 – $75,000 | 6% | $3,000 on a $50,000 job |
| Above $75,001 | 4.5% (or capped at $5,000) | $3,375 on a $75,000 job |
All fees are inclusive of GST. The fee cap of $5,000 applies at Marine Connect's discretion on invoices above $75,000 and must be agreed in writing prior to job commencement for that tier to apply.
Marine Connect reserves the right to adjust the fee schedule with a minimum of 30 days written notice to the Contractor. Fee changes will not apply retrospectively to jobs already accepted or in progress at the time of notice.
Marine Connect processes all payments on behalf of both Parties. The following process applies to all jobs completed through the Platform:
The Contractor must not accept payment directly from a Client for any job facilitated through the Platform. Direct payment arrangements that bypass the Platform are a material breach of this Agreement.
The Contractor agrees to:
Marine Connect agrees to:
The Contractor is solely responsible for maintaining adequate insurance for all services performed through the Platform, including but not limited to:
Evidence of current insurance must be provided to Marine Connect upon registration and upon renewal. Marine Connect may suspend the Contractor's account pending receipt of valid insurance documentation.
In the event of a dispute between the Contractor and a Client, the following process applies:
Marine Connect's liability to the Contractor is limited to the amount of the Platform fee collected on the specific job in dispute. Marine Connect is not liable for any consequential, indirect, or loss of income claims.
The Contractor grants Marine Connect a non-exclusive, royalty-free licence to use their business name, logo, trade category, and general profile information for the purposes of operating and marketing the Platform.
Marine Connect retains all intellectual property rights in the Platform, its design, data, and systems. The Contractor may not reproduce or distribute any Platform materials without written consent.
Each Party agrees to keep confidential any non-public information shared by the other Party in connection with this Agreement, including Client data, Platform pricing structures, and business systems. This obligation survives termination of the Agreement for a period of 3 years.
This Agreement commences on the date the Contractor accepts it (whether by signature or Platform registration) and continues until terminated.
Either Party may terminate this Agreement with 14 days written notice. Marine Connect may terminate immediately and without notice if the Contractor:
Upon termination, any outstanding jobs in progress must be completed or formally handed off, and any funds held in trust by Marine Connect will be disbursed within 10 business days.
This Agreement is governed by the laws of New South Wales, Australia. Both Parties submit to the exclusive jurisdiction of the courts of New South Wales for any matter arising out of or in connection with this Agreement.
This Agreement, together with the Schedule below, constitutes the entire agreement between the Parties and supersedes all prior understandings or arrangements. Any amendments must be made in writing and signed by both Parties. Marine Connect may update this Agreement from time to time with 30 days notice; continued use of the Platform constitutes acceptance of the updated terms.
| Contractor / Business Name | |
| ABN | |
| ACN (if applicable) | |
| Registered Address | |
| Contact Email | |
| Contact Phone | |
| Trade Category/ies on Platform | |
| Licence Number(s) | |
| Insurer & Policy Number | |
| Insurance Expiry Date |
Note: This Agreement should be reviewed by a qualified Australian commercial solicitor before execution. This document does not constitute legal advice.